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Public is Outraged at Velvet Sky Flight Cancelations

Velvet Sky canceled flights all over South Africa, with passengers left stranded in Johannesburg, Cape Town, Port Elizabeth, and Durban.  Passengers were outraged at the situation.  Passengers at the O.R. Tambo International Airport in Johannesburg waited for six long hours for delayed flights that they found out in the end were canceled.  The situation was the same in other airports.  Not only did Velvet Sky disappoint the average passenger, but also the granddaughter of Nelson Mandela, a famous music group, and national netball player.

Gary Webb, head of operations at Velvet Sky, said that the delays and cancelations were due to a contractual dispute that ended with the decision of the airline to switch to a new service provider.  He would not disclose the name of the old service provider, but made it clear that they would not be able to survive without Velvet Sky’s business.  Webb could not be reached by newspapers for further comment.  However, Beeld and The Witness, reported yesterday that the airline has been having issues with South African Airways Technical (SAAT), which was refusing to service the aircraft due to allegedly unpaid bills.

Velvet Sky gave assurances that all flights would resume today and operate as normal.  However, the airlines gave similar assurances to passengers on Wednesday.  Nelson Mandela’s granddaughter, Dorothy Adjoa Amuah, who was one her way to Cape Town, was lined up with the other passengers, angry and demanding a refund, which the airline has said will be issued within seven days.  Tidal Waves, a musical group, had to cancel a concert last minute that they were set to perform in Wellington, causing them to lose R10,000.  They expect Velvet Sky to refund that money lost from the concert as well as their airfare.  Seats of alternative flights were booked up quickly, although there were passengers who said they would never fly with Velvet Sky again.  This includes Ina Greyling, who was flying to Cape Town with her husband and nine-month-old granddaughter.

 

See the original Google News article for more details.

 

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